SLA Based Services: An Approach to Integrate into [FM and FSM]

Hybrid Work Environment - Facility Management post-COVID-19


During this remarkable period, how we deal with our operations is evolving quickly. Nowadays, as a huge number of square feet are uninhabited or partially utilized, we need to adapt and think about other methods of leading our everyday tasks.


How we work and maintain our properties has become old only a couple of months back and is no longer applicable today. We know the idea of "production floor" from a variety of businesses, however, it is important in the field of facility management and real-estate.


Today, like never before, it is important to measure and analyze and trends continuously.


The expressions "SLA" and "KPI" out of nowhere take on more significance and take on new definitions.


SLA-Based Services Apps are identified as creative platforms for managing and using service processes.


Notwithstanding this advancement, these sites are progressive for their data measurement capacities.


Service Application's Microsoft PI Reporting System allows easy and simple integration with PowerPoint documents, Excel, Outlook and the sky is the limit from there. This makes the site an extremely functional tool for organizations to track and monitor data with their options.


With this technology, operating lines and services can be transformed into a kind of "production platform" that can monitor, improve, and adapt to ever-changing market needs.


The FM field changed - Post COVID-19


  • Potential operation arrays
  • Preventive service based on organizational change needs and site potential
  • Change the terms of the complete area maintenance based on updates to the local disinfection rules, detect issues that have emerged once more
  • Hot Desk Policy
  • Arranging and adapting to changing requirements in sanitation: Sanitation processes focus on huge territories of traffic, against general cleaning
  • SLA-Based services are the solution to a basic service question, for example, detecting positive workers of COVID-19, informing individuals around them, and avoiding them right away.
  • Request food through the application, eat at a pre-decided location
  • Intelligent management of parking space for use and capacity
  • Transport plan as required
  • Change to intelligent support planning, considering the potential and team performance
  • Data analysis of worker demand to understand the necessities of renewed employees, for example, ergonomic home-office furniture (quality)
  • Managing resources using data analytics and site quality
  • Distribution of budgets to the changing requirements of the company

The capacity to see bigger pictures, think about object management needs today, and measure precisely allows chiefs to work on data-based premises instead of based on assumptions or suppositions. For this transition, companies can use service applications technological solutions for collecting, monitoring, and analyzing significant organizational data for them.



sla based service integration



Covering the Gaps between ERP Systems and Field Service Management Software


Finding the right functionality 


An ERP system commonly stays a stock management system with field service software that changes stock levels or habits, however, field service software should furnish stock management and stock reporting procedures, for example, cycle counting and starting purchase prerequisites, ordering services for parts that are not in stock.


Field Operation No.1 - Track the historical backdrop of fixed resource storage. ERP products work superbly of creating the first dynamic record, as a rule, acquired from production or sales orders, however, what to do if the dynamic record changes or changes over the long run? Operations related to this field service generally don't update dynamic records in ERP.


When a component of that series is assembled, the capacity to update an active record with significant service and maintenance history is often hard to accomplish with certain solutions. The FSM software should be able to follow up the work done, the parts used, the error codes, the change of location, and other activities that happen during the resource lifecycle. Recording a treatment history is only one component of this prerequisite, and there can be significantly more to the resource after the sale that is required to support.


For instance, the location of a resource may change as the resources provided in the service level agreement move within one facility or move from one facility or area then onto the next. The client's dynamic utilization of the resource may influence the suggested service rules.


Questions the FSM Can Answer


Responsibility for parts or subcomponents may vary by contract. If a section is eliminated, will it stay with the client? Do they get it back after renewed? FSM software should catch every one of these progressions and use the subsequent data to regulate the service lifecycle while maintaining a forward-thinking database for clients, resources, contracts, warranties, parts, and break-fixes without administrative overhead.


Field Functionality No. 2 - Track contract management ability. Service Level Agreement management may incorporate operation for the ERP example, including pricing, replacement parts, service level arrangements (SLAs), SLA-based services, and a record of what the client qualifies for.


The professional should mean to finish the work order and not have to stress over the price, parts, or SLA-based service that the client is qualified for under the agreement. Everything should occur without interference. If agreement management and field service ticketing are directed in two different systems, the necessary integration will be very troublesome, which isn't normally done or how well it is managed.


Field Functions Number 3 - Track those huge volumes of transactions, including retail location and finishing errands, often performed outside of ERP around the world. Most businesses use external solutions for high-volume errands, for example, POS. But field service companies will also do high volumes of transactions, and they are recorded on time. The capacity to approach calls rapidly and be ready for billing can diminish the number of days that sales are accumulated and help increase the time it takes to get paid.



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